Effective date: 8 September 2026
This Refund Policy applies to digital products and services supplied under the UPSHIFT CORE brand through upshiftcore.com by ИП UPSHIFT CORE, IIN 930615350797.
Because UPSHIFT CORE products are delivered digitally, there is no physical return shipment. Cancellation, replacement and refund requests are handled under the rules below and any mandatory consumer rights that apply.
1. Order cancellation before access
A customer may request cancellation and a full refund within 14 calendar days after purchase if the digital product has not been accessed, downloaded, copied or activated and no access link or product file has been used.
UPSHIFT CORE may review delivery and access records when assessing the request. Once digital content has been accessed, downloaded, copied or activated, a standard change-of-mind cancellation is normally no longer available, except where mandatory law provides otherwise.
2. Replacement for defective or incomplete digital products
If a delivered product is materially defective, materially incomplete compared with its description, or the provided access does not work, contact support with the order details and a description of the issue.
Where appropriate, UPSHIFT CORE may first restore access, provide a corrected file, provide replacement access or otherwise correct the problem. If the issue cannot be corrected within a reasonable time, the customer may qualify for a refund under this policy or applicable mandatory law.
3. Refund-eligible situations
Refund or replacement requests will be reviewed when:
- the customer was charged more than once for the same order;
- payment was confirmed but the purchased product or service was not delivered;
- the provided access does not work and cannot be restored;
- the delivered product is materially different from its description at the time of purchase;
- a material technical defect prevents the product’s intended use and cannot be corrected within a reasonable time;
- the transaction was cancelled after payment; or
- a refund is otherwise required by applicable law.
4. Situations normally not eligible for refund
Unless required by applicable law, refunds are normally not issued because the customer changed their mind after accessing the product, no longer needs the product, expected a feature that was not stated on the product page, lacks compatible software or an appropriate account, accidentally modified or deleted formulas or data, violated the product licence, experienced a temporary third-party platform outage, or did not achieve a particular financial, productivity or habit-related result.
5. How to request cancellation, replacement or refund
Email yevgenbagat@gmail.com and include:
- your full name;
- the email address used for the order;
- order number or transaction reference;
- the product or service purchased;
- purchase date;
- whether you are requesting cancellation, replacement or refund; and
- a short explanation of the issue and any relevant screenshots.
We usually respond within 1–2 business days. Do not include confidential banking credentials in the request.
6. Refund processing
Approved refunds are processed through the payment provider used for the original transaction and, where technically supported, returned to the original payment method.
Refunds are processed through the payment provider used for the original transaction. If a bank card payment is processed through Halyk Bank / ePay where that checkout is enabled, the refund is handled through the corresponding payment-processing route.
The time required for a completed refund to appear in the customer’s account can depend on the issuing bank, card network and payment provider.
7. UPSHIFT Assistant subscriptions
Cancelling an UPSHIFT Assistant subscription stops future renewals but does not automatically refund a completed billing period. Duplicate charges, billing errors, failure to provide the paid service and other refund-eligible situations remain reviewable under this policy and mandatory law.
Additional subscription rules are set out in the UPSHIFT Assistant Subscription Policy.
8. Digital delivery
UPSHIFT CORE products covered by this policy are supplied electronically. There is no courier delivery, self-pickup or physical return shipment. Delivery and access procedures are described on the Order, Payment & Digital Delivery page.
9. Chargebacks and payment disputes
Where practical, customers are encouraged to contact UPSHIFT CORE before initiating a payment dispute so that the issue can be investigated and resolved. This does not prevent a customer from lawfully disputing an unauthorized or incorrectly processed payment through their bank or payment provider.
10. Mandatory consumer rights
Nothing in this Refund Policy excludes or restricts any refund, repair, replacement, cancellation or other consumer remedy that cannot legally be excluded under applicable law.
11. Contact
ИП UPSHIFT CORE
IIN: 930615350797
Legal and actual business address: 147 Kosyma Pshenbaeva Street, Ekibastuz, Pavlodar Region, Republic of Kazakhstan
Email: yevgenbagat@gmail.com
Phone: +7 747 619 36 71
Support hours: Monday–Friday, 09:00–18:00 (UTC+5).